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Faqs

FAQ

Home Faqs

PREPARING YOUR ORDER

HOW DO I SUBMIT A SAMPLE ORDER REQUEST?
HOW DO I PROPERLY COUNT THE PAGES? WHAT IF MY PAGES HAVE TEXT ON ONE SIDE ONLY?
WILL MY COVER BE SCANNED?
HOW WILL MY BOOK BE SCANNED?
MY BOOK HAS MULTIPLE LANGUAGES ON THE SAME PAGE. WILL IT CONVERT CORRECTLY?
CAN I HAVE THE BOOK SHIPPED DIRECTLY TO YOU FROM AMAZON OR ANOTHER BOOK RETAILER?
WHAT ABOUT COPYRIGHT?
HOW DO I SUBMIT A SAMPLE ORDER REQUEST?

We now offer a new sample order option. This allows you to test our services on ten pages of your book before paying for your order. Please complete the online form and print the confirmation to be included with your book shipment. If you’d like specific pages scanned, please indicate that request in the comments field. We will email you the files of the sample scan for approval. Once approved, we’ll send you a Paypal request for payment before completing the order. If you don’t approve, we’ll cancel it and ship the book(s) back to you at our expense.

HOW DO I PROPERLY COUNT THE PAGES? WHAT IF MY PAGES HAVE TEXT ON ONE SIDE ONLY?

We count pages the same way a book does – one leaf is two pages. Turn to the back of the book and check the page number of the last page and you’re good to go. If the book has only one-sided text, it depends on whether the order is for destructive or non-destructive scanning. If the order is for non-destructive scanning, we still require payment for both sides, as our scanning process does the two facing pages at once, therefore the time and labor is the same on our end. However we will not send you blank pages, we will remove them during the final processing. For destructive orders, you can count single-sided only.

WILL MY COVER BE SCANNED?

Please make sure to include the cover scanning option if necessary for your project. Please note that hard covers cannot be scanned with destructive scanning projects. Soft covers or dust jackets can be scanned with destructive scanning orders.

HOW WILL MY BOOK BE SCANNED?

Please make sure to include the cover scanning option if necessary for your project. Please note that hard covers cannot be scanned with destructive scanning projects. Soft covers or dust jackets can be scanned with destructive scanning orders.

MY BOOK HAS MULTIPLE LANGUAGES ON THE SAME PAGE. WILL IT CONVERT CORRECTLY?

We use an advanced multi-lingual OCR process that can convert many languages except for Arabic, Farsi, and South Asian languages such as Sanskrit. Please specify any foreign languages in the order form for accurate selections for conversions.

CAN I HAVE THE BOOK SHIPPED DIRECTLY TO YOU FROM AMAZON OR ANOTHER BOOK RETAILER?

Absolutely, please specify that in the Comments field of our checkout and choose ‘gift’ in the checkout options of the retailer so that you can enter an alternative shipping address.

WHAT ABOUT COPYRIGHT?

It is the customer’s responsibility to insure compliance with all copyright laws, as Bound Book Scanning cannot be held liable for any copyright infringement.

SHIPPING

DO YOU ACCEPT ORDERS FROM OUTSIDE THE USA?
DO YOU OFFER PICK-UP SERVICE?
WHICH SHIPPING METHOD DO YOU RECOMMEND?
DO YOU ACCEPT ORDERS FROM OUTSIDE THE USA?

Definitely, but the return shipping may not be free in that case. Contact us to confirm.

DO YOU OFFER PICK-UP SERVICE?

We are located in southern New York. If your book scan order is more than fifty books and you are located in NY, NJ, CT, or eastern PA, contact us to inquire if we’d be willing to pick them up.

WHICH SHIPPING METHOD DO YOU RECOMMEND?

The USPS offers discounted “Media Mail” rates which are ideal for shipping books, and are based on weight and not on size. Please refer to USPS. For valuable books, you may enclose a prepaid UPS or Fedex label for the return, as all our return shipments are done via USPS Media Mail as well.

SCANNING

WHAT IS INCLUDED IN THE BASE PACKAGE?
WHAT IS INCLUDED IN THE EBOOK OPTIONS (EPUB AND MOBI)?
I NEED A PDF FORMATTED FOR REPUBLISHING, CAN YOU HELP ME?
WHAT IS YOUR TURNAROUND TIME AND IS THAT GUARANTEED?
WHAT IS THE MAXIMUM SIZE BOOK YOU CAN SCAN?
MY BOOK IS LARGER THAN YOUR LIMITS. DO YOU HAVE OTHER OPTIONS?
IS YOUR NON-DESTRUCTIVE SCANNING PROCESS DAMAGING TO FRAGILE BOOKS?
WHEN WILL MY BOOK BE RETURNED?
HOW DO I PERFORM ADDITIONAL EDITING WORK SUCH AS SPLITTING, REORDERING, ADDING OR CROPPING PAGES?
MY SCANS SHOW SOME OCR ERRORS. DO YOU OFFER A PROOFREADING SERVICE?
I DON’T HAVE A PAYPAL ACCOUNT, HOW DO I PAY FOR MY ORDER?
I DON’T HAVE ACCESS TO A PRINTER. MUST I INCLUDE AN ORDER CONFIRMATION WITH MY PACKAGE?
I DON’T HAVE ACCESS TO A PRINTER. MUST I INCLUDE AN ORDER CONFIRMATION WITH MY PACKAGE?
DO YOU OFFER VOLUME DISCOUNTS?
WHAT IS INCLUDED IN THE BASE PACKAGE?

You will receive by email to download an editable Word document and a searchable PDF document.

WHAT IS INCLUDED IN THE EBOOK OPTIONS (EPUB AND MOBI)?

These formats are eBook conversions directly from the automated OCR output. Formatting is not adjusted for accuracy and there may be errors in the OCR conversion or segmentation of text vs images. This format is suitable for personal use such as study, research, or personal archive. For professional eBooks suitable for publication and distribution, please visit our Pro eBook site here.

I NEED A PDF FORMATTED FOR REPUBLISHING, CAN YOU HELP ME?

Yes, we can complete your PDF for reprints, cleaned up and with standardized margins. Please see the POD options on our order form.

WHAT IS YOUR TURNAROUND TIME AND IS THAT GUARANTEED?

Generally, 1-2 business days for destructive scanning and 4-6 business days for non-destructive scanning, from the date of receipt of your book. If you need the project sooner, please choose our rush option to have your book scan completed within 24 hours. Rush orders are limited to three books and are guaranteed. Occasionally, we do get backed up and our turn times increase so if your project is a rush, either choose the rush fee or contact us to confirm before placing the order.

WHAT IS THE MAXIMUM SIZE BOOK YOU CAN SCAN?

Our equipment can accommodate books of different sizes, thicknesses, types of bindings and is especially suitable for fragile and old books.

Standard Scanning Size Limits:

Non-Destructive Scanning: Maximum page size: 11″W x 14″H, Maximum book thickness: 4.5 inches. Destructive Scanning: Maximum page size: 12″W x 160″ H.

MY BOOK IS LARGER THAN YOUR LIMITS. DO YOU HAVE OTHER OPTIONS?

We also have additional scanners that have the capacity to scan large size books, newspapers, and even blueprints.

Large format capacity :

Non-Destructive (Bound) large format:

16.5 width x 24.2 inches height

5 inches maximum thickness

Documents and Blueprints: large format:

Max 40 inches wide, unlimited length.

 

Please contact us for price quotes for large format scanning projects.

IS YOUR NON-DESTRUCTIVE SCANNING PROCESS DAMAGING TO FRAGILE BOOKS?

We have the same equipment that is being use in libraries, universities, and museums around the world. Unlike conventional flatbed scanners that cause damage to books as a result of applying force in an attempt to flatten pages, our scanning is performed with minimal handling and without laying books out flat and applying force to bindings. Basically, if your book can be opened without damage, it can be scanned without damage using our non-destructive option.

WHEN WILL MY BOOK BE RETURNED?

We will return your book (non-destructive only unless specifically requested) by USPS mail upon your confirmation of acceptance and approval of our scan.

HOW DO I PERFORM ADDITIONAL EDITING WORK SUCH AS SPLITTING, REORDERING, ADDING OR CROPPING PAGES?

For additional editing work we recommend downloading a 30-day free trial version of Adobe Acrobat Professional. If large volume editing work is needed, we keep a network of outsource contractors who are available to perform the work quickly and affordably, please contact us for a specific quote.

MY SCANS SHOW SOME OCR ERRORS. DO YOU OFFER A PROOFREADING SERVICE?

Yes! We maintain a network of professional proofreading editors in all languages. Please contact us for a customized quote.

I DON’T HAVE A PAYPAL ACCOUNT, HOW DO I PAY FOR MY ORDER?

Paypal offers an option to log in as a guest and enter your credit card details without creating an account with them. Alternatively, you can include a check or money order for that amount made out to Bound Book Scanning.

I DON’T HAVE ACCESS TO A PRINTER. MUST I INCLUDE AN ORDER CONFIRMATION WITH MY PACKAGE?

Paypal offers an option to log in as a guest and enter your credit card details without creating an account with them. Alternatively, you can include a check or money order for that amount made out to Bound Book Scanning.

I DON’T HAVE ACCESS TO A PRINTER. MUST I INCLUDE AN ORDER CONFIRMATION WITH MY PACKAGE?

Generally not necessary, as we match up your order based on the title of the book. However if you aren’t paying through PayPal (see previous) then it will be necessary.

DO YOU OFFER VOLUME DISCOUNTS?

Yes, if your order is for more than fifty books, please contact us for a volume discount quote.

Services

  • Destructive Book Scanning
  • Non-Destructive Scanning
  • Large Format Scanning
  • Pro eBook Conversions.
  • eBook Distribution
  • Yearbook scanning
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Bound Book Scanning

Bound Book Scanning 200 Bates Drive Monsey NY 10952
845-598-0467
service@boundbookscanning.com
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